Privacy / GDPR / Terms and conditions

Please see below for details of our Terms & Conditions before purchasing a Meraky product.

It is important to know that…

All our Merakys are lovingly handmade in Italy, therefore it can take approximately 3 to 15 working days for an order to be made and dispatched.

All orders delivered to addresses outside Italy may be charged import duties by local customs and excise services. Please contact your local postage/import service for more information. All goods are shipped from Italy. All returns and exchanges need to be shipped back to Italy at the customer’s expense.


This page (together with the documents expressly referred to on it) tells you about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on our website at (“our site”) to you, in your capacity as a consumer.

The supply of Products to you is strictly not for commercial or business use or resale. If you would like to talk to us about becoming one of our authorised retailers, please contact us on the contact details given in the page “Contacts”.

These Terms will apply to any contract between us for the sale of Products to you (“Contract”) and replace any previous terms and conditions we may have uploaded to our site. Please read these Terms carefully and make sure that you understand them before ordering any Meraky Product. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.

Please tick the relevant checkbox when prompted to confirm you accept the terms and conditions. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.


We operate the website We also own the domain at The company registered in Italy with our registered office at Via Azzo Gardino 6, Bologna (BO). Our VAT number is 03519131209.


2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Our Products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary slightly. In addition, you should note that we cannot guarantee a uniformed appearance to each Product as they are handmade from recovered materials and slight imperfections may occur. These imperfections include (but are not limited to), the natural crease of the coffee bag, texture and colour variations, natural wrinkles, changes on the weaving.

2.3 The packaging of the Products may vary from that shown on images on our site.


Your use of our site is governed by our “Terms of website use”. Please take the time to read these, as they include important terms which apply to you.


We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.


5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Nothing in these Terms will affect these legal rights.


.3 To cancel a Contract, please e-mail us as soon as possible after you have completed your transaction at You may wish to keep a copy of your cancellation notification for your own records.

6.1 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation, by writing to If you returned the Products to us because they were faulty or mis-described, please see clause 6.2.

6.2 If you have returned the Products to us under this clause because they are faulty or mis-described, we will either offer you a replacement Product or refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

6.3 If the Products were delivered to you:

You must return the Products to the address of our registered office (indicated in clause 1.)  as soon as reasonably practicable;

Unless the Products are faulty or not as described (in this case, see clause 6.2), you will be responsible for the cost of returning the Products to us;

You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.


7.1 We reserve the right to revise these Terms from time to time.

7.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.


8.1 Please note that since our Products are hand-made to order, it will take approximately 3 to 15 working days for us to complete the manufacture and dispatch to you of your Products. Please allow extra working days for products that have been personalised. In some cases, it may take longer, in which case, we will notify you accordingly.

8.2  Delivery will be completed when we deliver the Products to the address you gave us.

8.3 You own the Products once we have received payment in full, including all applicable delivery charges.

8.4 For multiple item orders, each item may be shipped separately.


9.1 If you order from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

9.2 You will be responsible for payment of any such import duties, taxes and admin fees incurred. Please contact your local customs office for further information before placing your order.

9.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. Meraky will not be liable or responsible if you break any such law.


10.1 Gift vouchers we supply via our website are only redeemable through orders placed by writing to:

10.2 Gift vouchers can be used as full or part payment for Products.

10.3 Purchases made with gift vouchers can be exchanged (except made-to-order or customised Products) but cannot be refunded for cash. Your statutory rights are not affected.

10.4 Gift vouchers cannot be replaced if lost or stolen. Please treat them like cash.

10.5 Gift vouchers must be redeemed before the date indicated on the card.

10.6 Purchases made using a gift voucher will be subject to these Terms and any other terms and conditions specific to the gift vouchers.


11.1 We strive to make sure every item we sell is perfect, and in the unlikely event that a Meraky satchel product does not match up to our high standards we will try our hardest to address the problem.

11.2 Our bags and accessories all carry a 12-month guarantee. If within this period you find fault with your product, we offer a repair or replacement service at no extra cost to you.

11.3 Should you have any concerns with your purchase outside of this period then please do let us know, as we will endeavour to assist you and offer a repair where possible however there may be a small charge for any repairs outside of the guarantee but we will always advice of any cost before we proceed.

11.4 Please note an original proof of purchase will be required.


This clause only applies to you if you are a consumer.

12.1 If we fail to comply with these Terms, Meraky is responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage are foreseeable if they are an obvious consequence of our breach of these Terms.

12.2 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes.

12.3 We do not in any way exclude or limit our liability for:

12.3.1 death or personal injury caused by our negligence;

12.3.2 fraud or fraudulent misrepresentation;

12.3.3 any breach of the terms here described

12.4 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 12.5.

12.5  An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of utilities services or public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

12.6 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

12.6.1 we will contact you as soon as reasonably possible to notify you; and

12.6.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


13.1 When we refer, in these Terms, to “in writing”, this will include e-mail.

13.2 f you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to the Meraky registered office  at the address given in clause 1, and/or We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are a consumer and exercising your right to cancel, please see that clause 7 for how to tell us this.

13.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.


This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website, (“our site”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

INFORMATION ABOUT US is a site operated by Meraky (“We”). We are registered in Italy with our registered office at Via Azzo Gardino 6, Bologna (BO). Our VAT number is 03519131209.


Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.


We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation or social network (eg if you own a blog) to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Contracts for the supply of goods formed through our site or as a result of visits made by you are governed by our Supply Terms and Conditions.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the articles 615 ter e following c.p. as introduced by the Italian law 23.12.1993 n. 547. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not without our prior written permission:

•             establish a link from any website that is not owned by you; or

•             create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request to


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


The Italian courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Italy.

For any type of dispute concerning the brand, products, sales, complaints and advertising, the exclusive court of Bologna, where Meraky is headquartered, is elected.


“Meraky”, “Meraky design”, “Meraky – Made in Italy with soul”, and the logo, as it appears on our website, are trade marks of Meraky. All rights are reserved.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.


If you have any concerns about material which appears on our site, please contact

Thank you for visiting our site.


Meraky (“We”) is committed to protecting and respecting your privacy. We updated our Privacy Policy so as to be compliant with the General Data Protection Regulation (GDPR) UE 2016/679.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


We may collect and process the following data about you:

Information that you provide by filling in forms on our site (“our site”). This includes (but are not limited to):

information provided at the time of registering to use our site, subscribing to our service/mailing list, posting material, when replying to customer surveys or requesting further services;

details of transactions you carry out through our site and of the fulfilment of your orders. We only keep records of your address and billing details, we do not keep records of your bank account details.

If you contact us, we may keep a record of that correspondence.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.


We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, but only where you have consented to be contacted for such purposes. Consent is explicitly given by signing up a confirmation email we sent you (for existing users) or through a double opt-in form, which includes an extra confirmation step that verifies each email address (for new users). You can revoke your consent any time by emailing

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

Subject to your consent, we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or which we feel may be of interest to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please email

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 women aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

We may disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


We you keep contact form entries for five years, analytics records for a year, and customer purchase records for ten years.


We use the following plugins and analytics tool to keep track of out website visitors:

Google Analytics for WordPress by MonsterInsights (

Pixel Caffeine by Adespresso (

Google Analytics 360 Suite (


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by emailing

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to