SUPPLY TERMS AND CONDITIONS
This page (together with the documents expressly referred to on it) tells you about us and the legal terms and conditions (“Terms”) on which we sell any of the products (“Products”) listed on our website at www.meralydesign.com (“our site”) to you, in your capacity as a consumer.
The supply of Products to you is strictly not for commercial or business use or resale. If you would like to talk to us about becoming one of our authorised retailers, please contact us on the contact details given in the page “Contacts”.
These Terms will apply to any contract between us for the sale of Products to you (“Contract”) and replace any previous terms and conditions we may have uploaded to our site. Please read these Terms carefully and make sure that you understand them before ordering any Meraky Product. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.
Please tick the relevant checkbox when prompted to confirm you accept the terms and conditions. If you refuse to accept these Terms, you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
- INFORMATION ABOUT MERAKY
We operate the website www.merakydesign.com. We also own the domain at www.merakydesign.com. The company registered in Italy with our registered office at Via Azzo Gardino 6, Bologna (BO). Our VAT number is 03519131209.
- OUR PRODUCTS
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Our Products may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, because our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary slightly. In addition, you should note that we cannot guarantee a uniformed appearance to each Product as they are handmade from recovered materials and slight imperfections may occur. These imperfections include (but are not limited to), the natural crease of the coffee bag, texture and colour variations, natural wrinkles, changes on the weaving.
2.3 The packaging of the Products may vary from that shown on images on our site.
- USE OF OUR SITE
Your use of our site is governed by our “Terms of website use”. Please take the time to read these, as they include important terms which apply to you.
- HOW WE USE YOUR PERSONAL INFORMATION
- CONSUMER RIGHTS
5.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. Nothing in these Terms will affect these legal rights.
- YOUR CANCELLATION AND REFUND RIGHTS AS A CONSUMER
6.1 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation, by writing to email@example.com. If you returned the Products to us because they were faulty or mis-described, please see clause 6.2.
6.2 If you have returned the Products to us under this clause because they are faulty or mis-described, we will either offer you a replacement Product or refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
6.3 If the Products were delivered to you:
You must return the Products to the address of our registered office (indicated in clause 1.) as soon as reasonably practicable;
Unless the Products are faulty or not as described (in this case, see clause 6.2), you will be responsible for the cost of returning the Products to us;
You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
- OUR RIGHT TO VARY THESE TERMS
7.1 We reserve the right to revise these Terms from time to time.
7.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
8.1 Please note that since our Products are hand-made to order, it will take approximately 3 to 15 working days for us to complete the manufacture and dispatch to you of your Products. Please allow extra working days for products that have been personalised. In some cases, it may take longer, in which case, we will notify you accordingly.
8.2 Delivery will be completed when we deliver the Products to the address you gave us.
8.3 You own the Products once we have received payment in full, including all applicable delivery charges.
8.4 For multiple item orders, each item may be shipped separately.
- INTERNATIONAL DELIVERY
9.1 If you order from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
9.2 You will be responsible for payment of any such import duties, taxes and admin fees incurred. Please contact your local customs office for further information before placing your order.
9.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. Meraky will not be liable or responsible if you break any such law.
- GIFT VOUCHERS AND CARDS
10.1 Gift vouchers we supply via our website are only redeemable through orders placed by writing to: firstname.lastname@example.org.
10.2 Gift vouchers can be used as full or part payment for Products.
10.3 Purchases made with gift vouchers can be exchanged (except made-to-order or customised Products) but cannot be refunded for cash. Your statutory rights are not affected.
10.4 Gift vouchers cannot be replaced if lost or stolen. Please treat them like cash.
10.5 Gift vouchers must be redeemed before the date indicated on the card.
10.6 Purchases made using a gift voucher will be subject to these Terms and any other terms and conditions specific to the gift vouchers.
- PRODUCT GUARANTEE
11.1 We strive to make sure every item we sell is perfect, and in the unlikely event that a Meraky satchel product does not match up to our high standards we will try our hardest to address the problem.
11.2 Our bags and accessories all carry a 12-month guarantee. If within this period you find fault with your product, we offer a repair or replacement service at no extra cost to you.
11.3 Should you have any concerns with your purchase outside of this period then please do let us know, as we will endeavour to assist you and offer a repair where possible however there may be a small charge for any repairs outside of the guarantee but we will always advice of any cost before we proceed.
11.4 Please note an original proof of purchase will be required.
- OUR LIABILITY TO YOU AS A CONSUMER
This clause only applies to you if you are a consumer.
12.1 If we fail to comply with these Terms, Meraky is responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage are foreseeable if they are an obvious consequence of our breach of these Terms.
12.2 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes.
12.3 We do not in any way exclude or limit our liability for:
12.3.1 death or personal injury caused by our negligence;
12.3.2 fraud or fraudulent misrepresentation;
12.3.3 any breach of the terms here described
12.4 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 12.5.
12.5 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of utilities services or public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
12.6 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
12.6.1 we will contact you as soon as reasonably possible to notify you; and
12.6.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
- COMMUNICATIONS BETWEEN US
13.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
13.2 f you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail or by pre-paid post to the Meraky registered office at the address given in clause 1, and/or email@example.com. We will confirm receipt of this by contacting you in writing, normally by e-mail. If you are a consumer and exercising your right to cancel, please see that clause 7 for how to tell us this.
13.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.